If having troubles with your Atlas, you will need to contact the seller you purchased from and make a claim with them. We do not warranty purchases from other providers considering we do not know the condition of the Atlas prior to sale.
More about our warranty here: https://www.atlaswearables.com/knowledge-base/shipping-and-delivery-questions/atlas-warranty/
The Limited Warranty is not applicable to (a) normal wear and tear (including without limitation cosmetic damage such as scratches, dents, nicks, and rust), (b) defects or damage caused by misuse, accident, spillage of food or liquid, fire, other acts of nature or external causes, abuse, unusual stress, or improper storage, (c) alteration, modification, testing, improper or unauthorized repair, (d) use not in accordance with the published guidelines, (e) damage caused by use with unsuitable devices, software or services, (f) commercial use, (h) used or resold products, and (i) use for medical, healthcare or treatment purposes.
If it has been more than 30 days, you will not get a replacement, but you can still request a refund from the seller: https://www.amazon.com/gp/help/customer/display.html?nodeId=541260
Need more help?: email@example.com