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Shape Bluetooth Connectivity On Android Devices

When a Bluetooth device is paired but not used, Android Bluetooth services run into problems.
When you run into this problem, we suggest forget/unpair all Bluetooth devices in your Bluetooth settings.

Follow these steps below:
Step 1: Shutdown other apps that use Bluetooth.
Step 2: In settings, tap Bluetooth, and then tap "Unpair all devices" settings.
Step 3: Tap forget or unpair all devices.
Step 4: Turn Bluetooth off, wait 10 seconds, turn on in settings.
Step 5: You should now return to a Shape app and reconnect your Shape.
Step 6 (optional): Restart your phone.

If none of these steps work, please email and include your phone model and OS version.

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