When a Bluetooth device is paired but not used, Android Bluetooth services run into problems. When you run into this problem, we suggest forget/unpair all Bluetooth devices in your Bluetooth settings. Follow these steps below: Step 1: Shutdown other apps that use Bluetooth. Step 2: In settings, tap Bluetooth, and then tap "Unpair all devices" settings. Step 3: Tap forget or unpair all devices. Step 4: Turn Bluetooth off, wait 10 seconds, turn on in settings. Step 5: You should now return to a Shape app and reconnect your Shape. Step 6 (optional): Restart your phone. If none of these steps work, please email firstname.lastname@example.org and include your phone model and OS version.
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